FAQs
All policies can be found at the bottom of our website.
Delivery info
Order Processing
- Orders are usually processed within 1-2 business days.
- Delivery times are in addition to the dispatch time.
Shipping Information
- Please allow 5-7 business days for delivery - please note, all shipping times are estimates only, and at busy times such as Christmas, please allow more time.
- We currently ship to the UK only
Shipping Rates
- Standard UK shipping is free
- Royal Mail 1st Class and 24 Hour Tracked delivery upgrades are available at checkout for most items
For Shipping policy, click here
Refunds and returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you have any problems or want to return an item, contact us at hello@thistlehilldesign.co.uk
For Refund policy, click here
Other websites
We much prefer you to buy directly from us, as we offer the best prices and discounts here, but we also sell through on Etsy and Amazon Handmade where you can see all the great 5 star reviews we've received.
Wholesale and licensing enquiries
We're always happy to talk wholesale! Just email us with any questions at hello@thistlehilldesign.co.uk
Contact info
The quickest way to get in touch if you have any questions or problems is by email at hello@thistlehilldesign.co.uk. We'll reply within 24 hours, but probably much sooner!